Pricing
Enterprise Plus
Enterprise + Premium Research SupportAcademic & student pricing is available.
Try before you buy. Sign up and create your first Nest for free.
Annual billing options available at checkout. For more information about fulfillment, read our fulfillment policy.
Frequently Asked Questions - Billing and Subscriptions
Pricing Questions
Does Nested Knowledge Offer Academic Pricing?
In addition, Nested Knowledge offers an Academic tier for users at non-profit research organizations or universities, or those located in Low-or-Middle-Income Countries (LMICs). For more information, refer to Academic Tier and Student Pricing.
Billing and Payment
Nested Knowledge offers two main methods for payment: 1) Stripe Self-Service; and 2) contractual signing of a License Agreement.
Stripe Self-Service
This option allows you to pay online via Stripe. Subscription Terms and Conditions will be approved at the time of checkout. For more information on using Stripe, please see the Stripe FAQ here.
License Agreement
This option allows you to sign a License Agreement for the terms of your subscription. You will receive invoices monthly at the start of each relevant month of your billing period. Reach out to sales@nested-knowledge.com to learn more.
What billing intervals are available?
Stripe Self-Service: Monthly or Annually.
License Agreement: Monthly, Quarterly, Semi-Annually, Annually, or Bi-annually.
What Payment Methods are Accepted?
Credit card, debit card, ACH bank transfers, and wire transfers are accepted. We do not accept checks.
When the Organization Owner is removed from an account, what happens to payment methods stored by Stripe?
The Organization’s account will continue to store the payment method in Stripe even if the user who uploaded it is removed. The new organization owner will be able to manage the subscription and update payment details. The prior owner’s email may be shown on receipts, but this can be removed and updated.
Subscription Signup
How does Self-Service Signup Work?
First, create an account. If you plan to have multiple users collaborating, create an Organization. Information on how to create an Organization can be found here. This will also give you the option to start a Pilot subscription to familiarize yourself and your research team with the software before purchasing a subscription.
When you are ready to sign up for a paid subscription, you may navigate to Subscriptions where you can see your Subscription details and information about any Organizations you have set up. Here you may select either your Individual or Organization Subscription option and then select “Purchase Subscription” to proceed to the Stripe payment page.
If using Stripe Self-Service, you will be automatically billed for the number of seats currently in your organization at the time of sign up and each subsequent renewal. If at any point, you add or remove seats, billing will be pro-rated in your next invoice for these seats at the standard price per seat.
Organization Management
How Can I Change Users in an Organization?
Seats are user-agnostic so you can easily switch users in your organization based on
need. If swapping out a user, simply remove the prior user and then add the new user from the Manage Organization screen. See our support documentation for more information on how to manage your Organization.
What happens when a subscribed Organization adds a member to their Organization that already has an individual subscription?
Seats in an Organization are treated as a separate subscription from personal subscriptions users may also have. If inviting someone to your Organization who already has a personal subscription with Nested Knowledge, their invite will still count as an additional seat to your Organization.
Nest Management
What happens when a free user is invited to join your Nest?
Collaboration is not available to free tier users. Any Organization or user added to your Nest must have a license or be actively piloting. Find more information on Nest Management here.
What happens when a paid user is invited to your Nest?
They will be able to collaborate so long as all users have a subscription. However, it is recommended to consider opting for an Organisational subscription for easier management of Nests and user access. Find more information on Nest Management here.
What happens when you add another Organization to your Organization’s Nest?
To add another Organization to a Nest, both Organizations must have a subscription. Only subscription features of the organization that owns the nest will be available in the nest.
Changing My Subscription
How do I Change the Number of Seats in My Subscription?
Stripe Self-Service: You can dynamically control the number of seats at any given time. Simply invite or remove users from your Organization Management page. Any changes made to the number of seats for your subscription or organization will be automatically reflected in your billing. See our support documentation for more information on how to manage your Organization.
License Agreement: In order to change the number of seats, you will need to contact your Nested Knowledge sales representative or Nested Knowledge at support@nested-knowledge.com or finance@nested-knowledge.com.
How do I Cancel My Subscription?
Stripe Self-Service: You may cancel your subscription at any time. Select your Account icon in the upper right corner, then select Subscriptions > Manage > Cancel. Your cancellation will take effect immediately, and you will not be charged for subsequent billing periods.
License Agreement: You may cancel your subscription at any time by reaching out to support@nested-knowledge.com or your Nested Knowledge sales representative. You may be offered a pro-rated refund if cancelled within a billing period.
What Happens When I Cancel My Subscription?
Cancelling your subscription will limit your ability to update or add to your existing Nests, but you will still be able to access and export your data from AutoLit and Synthesis will remain accessible. Your access to existing Nests is maintained after subscription cancellation.
Tax Collection
How Does NK Handle Tax?
Sales Tax, such as Value-Added Tax (VAT) and General Service Tax (GST), applies to customers in some countries and U.S. states. Our prices are tax-exclusive. Sales tax is added to the price and collected at the time of checkout or invoicing. Businesses wishing to be excluded from sales must supply a valid tax ID number or a tax exemption certificate. Individual customers that owe VAT must use Stripe Self-Service.
Still have questions about pricing?
Please reach out to us, we’d love to hear from you: sales@nested-knowledge.com
